UX, UI, App design
It's incredibly convenient and reassuring to be able to chat to a human being that can help during a mini-crisis, like a power cut at home.
The app I designed for Western Power Distribution includes the option to set up alerts for specific locations. Useful if you have a relative that would find a power cut distressing or you have a business premises that relies on electricity. The app will notify you if a power cut has been recorded nearby.
I worked within specific brand guidelines to ensure the app would sit alongside all other branded customer touchpoints. The app had to be very functional and intuitive for users in a moment of urgency.
I also designed an application for support staff to manage incoming reports as well as communicate with consumers directly via the app's text messaging feature.
This work was produced while working at Gravitywell.