WESTERN POWER DISTRIBUTION
Power Cut Reporter app
UX, UI, App design
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It's incredibly convenient and reassuring to be able to chat to a human being that can help during a mini-crisis, like a power cut at home.
The app I designed for Western Power Distribution includes the option to set up alerts for specific locations. Useful if you have a relative that would find a power cut distressing or you have a business premises that relies on electricity. The app will notify you if a power cut has been recorded nearby.
I worked within specific brand guidelines to ensure the app would sit alongside all other branded customer touchpoints. The app had to be very functional and intuitive for users in a moment of urgency.
I also designed an application for support staff to manage incoming reports as well as communicate with consumers directly via the app's text messaging feature.
CREDIT
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This work was produced while working at Gravitywell.